Frequently Asked Questions

What is your training methodology?

We are considered balanced trainers, which means we use a variety of tools and approaches.

Our methods are based on leadership, patience, positivity, fun, and games.

We understand every dog is different, which is why we have numerous tools and techniques in our training programs to make every program as unique as the dog we work with.

Our training goals are to build confidence, bring balance, deepen your bond with your canine, and bring happiness to your home.

Dogs use body language and eye contact to communicate in their natural environment, which we teach you how to understand and use as well. We work with the dog not through the psychology and lens of a human, but through the psychology and lens of a dog.

Our programs teach you how to "speak dog", because knowing how to communicate with your dog is a crucial part of teaching and training,

**There is a lot of conflicting information out there regarding 'balanced dog training'. If you want more information on our training style, follow us on social media to watch us in action or call us to chat.**

Do you use positive reinforcement?

Yes! We love to use positive reinforcement and value reinforcement based methods. However, we do not limit ourselves to only one method. We build a strong training foundation using all four quadrants of operant conditioning.

Here is a detailed article that provides information on how effective and humane it is to use all four quadrants, rather than limiting yourself to only one quadrant (positive reinforcement).

What tools do you use to train with?

We are very tool friendly.

As versatile trainers, we are always open to training with any tool you desire. For reliable results, we will provide suggestions on what tool may work best for your dog. Whether it be a Martingale Collar, Flat Collar, Head Halti, Harness, Prong Collar, Slip Lead, E-Collar (brand matters for E-Collars, we recommend E-Collar Technologies), Flexi Lead, Muzzle, or Clip Leash, we will go over any tool of interest and show you how to use them correctly and effectively. Food and toys are a huge part of our training programs and we are huge advocates for a species appropriate diet.

What are your hours of operation?

What vaccination records do I need for group training?

We are open from 9am to 5pm Monday to Friday, excluding statutory holidays.

We require a vet certificate for the following vaccines for group classes:

- DHLPP (Distemper, Hepatitis, Parainfluenza, and Parvovirus).
- Rabies (while not mandatory in some provinces, we do recommend it).

We recommend that you speak with your vet about keeping up to date on all other vaccinations.

*The Rabies tag will not be acceptable for proof of vaccination.

How do I qualify for the RUFFresher pack walks?

You must have participated in one of our training programs.

If you have participated in any of our Private or Group Training Programs, you are eligible to join us for pack walks.

What types of payment do you accept?

We accept either cash or e-transfer.

E-transfers can be sent to malleablemutts@gmail.com

A $100 non-refundable deposit by EMT is required to confirm your booking.

What is your refund policy?

Our group classes fill up quickly. We will only refund your money for group classes if we can find a replacement for your spot.

For private training, we will refund all monies for your program with 7 days notice of cancellation. After that it will be at our discretion.

Upon completion of training or purchase and use of equipment, we do not offer any refunds.

What is your service area?

Our service area covers Red Deer, Alberta.

* for areas outside of Red Deer, travel fees apply.

Do you offer a training guarantee?

Dog training is a lifestyle. It requires dedication and follow through from the owner. Therefore, it would be unethical for us to guarantee our training if the owner is not committed to continuing the work once our lessons are complete. We DO guarantee we will give you the tools you need to have success with your dog. We DO guarantee you will have our unwavering support until you no longer need us providing you are working the program, attending our client RUFFresher pack walk handling classes, and doing your best with your training.